Pick up my stuff

As of Friday 29th May, we are able to arrange safe, collections of your donated items from your home, starting week commencing 8th June.

Any items that you've put to one side during lockdown will be sorted by our team, ready to deliver to our charity shops once they re-open in the future. Pledging to have a clearout and arrange a collection will make a huge difference to the children and families who need us.

If you have 3 bags of items or more to donate, please read our FAQs and then follow the link below to complete our quick form. Demand is high for our collections and we will get back to you as soon as possible. Please note we are unable to arrange full house clearances or collect furniture at this time.

We've been overwhelmed by the positive response that we've had to our call for donations! We have decided to take down the form while we process the collections we have so far.

Thanks so much for your support - please check back as we'll re-open the form as soon as we can.

We want our supporters and our drivers to feel as safe as possible during our donation collections. Read our FAQs below to find out about the safety measure we're implementing and how you can arrange a collection while maintaining social distancing.

Pick up my stuff FAQs

Q: Is it safe for you to collect my items?

We have made sure that our drivers are using the correct personal protective equipment to collect your items safely. We’ve also changed the ways in which we pick up and store your donations to minimise the risk to both you and our drivers. Please help us to do this by following our guidance below on how to handle your donated items.

Q: How many items do I need to donate for you to collect?

We ask that you have 3 bags (of black bin-bag size) or more of donated items to donate in order to use our collection service. If you’re donating anything bulky (e.g. furniture) that may need 2 people to collect, please let us know at the time of booking. Unfortunately, we cannot arrange house clearances at present.

Q: When will you be picking up my donated items?

After you fill in our online form or call our dedicated collection phone number, a member of our team will get back in touch with you as soon as possible to let you know the date of your collection. We ask that you leave your items clearly labelled outside your property on the day of collection.

Q: Can I ask for a specific date or time for you to collect my items?

Unfortunately, it’s not possible for us to arrange an exact date and time to collect your items. Our drivers are working on a postcode and area basis to maximise the number of collections we can make each day. We’re asking supporters to leave their donated items outside their property, clearly marked for Bluebell Wood.

Q: I can’t leave my donated items outside. Can you come into my property?

While we value every donation, at the moment we can’t enter your property to collect items. We’re asking supporters to leave donations outside their property (e.g. on the doorstep or in front garden/driveway) bagged up and secured. If this isn’t possible for you, we’re sorry but at the moment we wouldn’t be able to collect your items. If you feel that you could hold on to them, we would be very grateful, but we understand if this isn’t possible or practicable for you to do.

Q: Can I bring my items to one of your shops or the donation station at the hospice?

We’re working hard on a plan to re-open our shops safely. While they remain closed, we ask that you don’t leave donations at our shop sites, even if you see the shutters up, as there may be no one there to receive them. Our donation station at the hospice also remains closed at the moment, and we will update our supporters as soon as we re-open.

Q: How should I package my donated items?

Please make sure that any loose items (e.g. clothes or books) are securely sealed in a bag or box (e.g. black-bin bag). Please also mark somewhere on each bag that they are for Bluebell Wood. You can download our printable collection labels here.

Q: I’ve got a monetary donation for the hospice. Can your drivers take the donation at the same time as my donated items?

If you have a monetary donation for the hospice then our drivers are able to collect this. Please let us know this when you are booking your collection and we can arrange how we can receive this from you whilst maintaining social distancing. As with donations, please make sure any cash is secured in a sealed bag before giving it to our drivers. If you have a cash donation to make, why not sign up to Gift Aid it so we can claim an extra 25% from the government at no cost to you?

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