Pick up my stuff

Pick up my stuff FAQs 

Q: Is it safe for you to collect my items? 

We have made sure that our drivers are using the correct personal protective equipment to collect your items safely. We’ve also changed the ways in which we pick up and store your donations to minimise the risk to both you and our drivers. Please help us to do this by following our guidance below on how to handle your donated items.  

Q: Can I bring my items to one of your shops or the donation station at the hospice? 

Our shop managers will take donations at their own discretion. This is because all donated items have to be quarantined for 72 hours, and some of our shops don't have the capacity to quarantine multiple items at once. You can take items to our donation station on Fridays, Saturdays and Sundays between 7am - 7pm, but please mark somewhere on the bag when these items were dropped off. Our Donation Station may have to be closed temporarily again in future, depending on the amount of donations we receive. 

Q: How many items do I need to donate for you to collect? 

We ask that you have 8 bags (of black bin-bag size) or more of donated items to donate in order to use our collection service. If you’re donating anything bulky (e.g. furniture) that may need 2 people to collect, please let us know at the time of booking.  Unfortunately, we cannot arrange house clearances at present.  

Q: When will you be picking up my donated items? 

After you fill in our online form or call our dedicated collection phone number, a member of our team will get back in touch with you as soon as possible to let you know the date of your collection. We ask that you leave your items clearly labelled outside your property on the day of collection. 

Q: Can I ask for a specific date or time for you to collect my items? 

Unfortunately, it’s not possible for us to arrange an exact date and time to collect your items. Our drivers are working on a postcode and area basis to maximise the number of collections we can make each day. We’re asking supporters to leave their donated items outside their property, clearly marked for Bluebell Wood.  

Q: I can’t leave my donated items outside. Can you come into my property? 

While we value every donation, at the moment we can’t enter your property to collect items. We’re asking supporters to leave donations outside their property (e.g. on the doorstep or in front garden/driveway) bagged up and secured. If this isn’t possible for you, we’re sorry but at the moment we wouldn’t be able to collect your items. If you feel that you could hold on to them, we would be very grateful, but we understand if this isn’t possible or practicable for you to do.  

Q: How should I package my donated items? 

Please make sure that any loose items (e.g. clothes or books) are securely sealed in a bag or box (e.g. black-bin bag). Please also mark somewhere on each bag that they are for Bluebell Wood.  You can download our printable collection labels here. 

Q: I’ve got a monetary donation for the hospice. Can your drivers take the donation at the same time as my donated items? 

If you have a monetary donation for the hospice then our drivers are able to collect this. Please let us know this when you are booking your collection and we can arrange how we can receive this from you whilst maintaining social distancing. As with donations, please make sure any cash is secured in a sealed bag before giving it to our drivers. If you have a cash donation to make, why not sign up to Gift Aid it so we can claim an extra 25% from the government at no cost to you?