Volunteer role: Reception volunteer          

Volunteer supervisor: Receptionist

Day/times: Wednesdays 1-4.30pm & Thursdays 9.30am-1pm or 1-4.30pm

About this role:

Would you like the chance to help greet visitors to the hospice? Do you have a confident telephone manner, able to adapt to different audiences, whether you are speaking to families, members of the public or staff and volunteers?

We're looking for volunteers to support our reception team in the hospice on a weekly basis during one of the above time slots. 

Volunteers in our reception team act as a first contact for all telephone and drop-in enquiries and carry out some basic administration tasks.

Key tasks:

Volunteers will support with some or all of the following tasks:

• Greet visitors to the hospice
• Act as a first contact for all telephone and drop in enquiries 
• Communicate with members of the public, staff members, and other organisations
• Support other teams within the hospice by carrying out some basic administration skills e.g making phone calls and sending letters
• Support with receipting donations brought into reception
• At all times, respect confidentiality, in line with the requirements of the General Data Protection Act
• Any other reasonable tasks that maybe designated by the Volunteer Supervisor

What we are looking for:

• Volunteers who have a confident telephone manner
• Ability to operate basic office equipment
• Friendliness
• Good communication skills as you will be meeting with the general public and our families
• A need to understand the sensitive and confidential work which is carried out at the hospice
• Confidentiality and respect for families, staff, fellow volunteers and visitors

What we offer:

• The opportunity to develop new and existing skills
• The chance to be in a voluntary role which contributes significantly to providing support for our families.
• The opportunity to meet new people and be part of an enthusiastic team
• General training will be provided by your supervisor but specific training courses will be provided from time to time and some of these will be mandatory
• A free lunch for those volunteering over lunchtime
• Free tea and coffee
• Free parking at the hospice

General:

All Bluebell Wood volunteers are asked to:

• Be a minimum of 16 years old
• Have a Disclosure & Barring check (DBS) generated by the hospice (Standard level DBS for this role)
• Attend Induction Training
• Adhere to all hospice policies and procedures
• Abide by the Health & Safety at Work Act
• Respect confidentiality applying to all hospice areas
• Be polite and respectful to everyone you meet whilst volunteering in this role
• Act in a professional manner at all times
• Co-operate and liaise with your team

Additional information:

Please be aware that if you do not have your own transport, or live locally, the hospice is very difficult to get to by public transport. If in doubt, please check buses etc to see if it is feasible for you to volunteer here. We are over one mile from the nearest bus stop

Bluebell Wood is committed to safe volunteer recruitment practices. A Standard level DBS check will be sought for this role.

Click here to apply