Terms and Conditions Our website terms and conditions Any reference to Bluebell Wood Children’s Hospice, we, us and our is referring to Bluebell Wood Children’s Hospice. Our hospice is a registered charity in England and Wales (registered number is 1076958) and our address is Cramfit Road, North Anston, Sheffield, S25 4AJ. Any reference to website(s) or site(s) is to a website owned and controlled by Bluebell Wood Children’s Hospice. Any reference to you or your is a reference to you as a visitor of our website. We may change our Terms and Conditions, and will post any revisions on our website. Copyright Our site is protected by copyright. This means that no part of it, including images, logos, text etc can be copied and used, for printing, republishing, pod-casting, transmitting or broadcasting, without the prior consent of Bluebell Wood Children’s Hospice. Information may only be printed or downloaded for personal and non-commercial use. Please contact our Communications Team on 01909 517360 if you wish to use content from our site. Liability We cannot accept liability for any damages from the use of our website (whether they are foreseen, foreseeable, known or otherwise) which incur loss of business, loss of data, loss of profits, loss or reputation or any other damages. Please also note that we take great care to ensure our site is accurate, however we cannot take responsibility if you decide to use information that you have not double checked yourself. We always work hard to ensure that our site is free from viruses or bugs. Abiding by the law In viewing our site you must agree to abide by the law and not use it to cause distress to others or inhibit their enjoyment. Equally, people may not use the email facilities on this site to send obscene or offensive messages or other material. Please note that these Terms & Conditions shall be governed in accordance with the laws of England and Wales and therefore the courts of England and Wales shall have jurisdiction over any disputes arising from this website. Our donation and events refund policy Donations Refund Policy All donations are irrevocable charitable gifts and are not contingent on, for example, the completion by the fundraiser of a sponsored event or activity. If you notice any incorrect or unauthorised transaction please contact us on 01909 517 360 and/or your bank, or credit/debit card provider, as soon as possible. If you do not tell us on becoming aware of an incorrect or unauthorised transaction we may not be able to help. Event Fee Policy Event registration fees or full event fees are non-refundable. Please note, if you have made an error, or feel you have been charged incorrectly, please contact us on 01909 517 360 and/or your bank, or credit/debit card provider, as soon as possible. If Bluebell Wood Children’s Hospice has to cancel an event we will contact you to either refund your place, or transfer your place to an alternative date. Fraudulent Use The only circumstance in which refunds will be made is where unauthorised use of your payment card is proven. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify the card provider in accordance with its reporting rules. Our online shop terms and conditions Currency We display and accept payments in pounds sterling. However, you can usually pay us with any international credit/debit card and your bank will do the conversion for you at the current exchange rate. Shipping Destination We only ship to mainland UK at this time. Postage and packaging is included in the price of our items. Distance Selling Purchases on this website are covered by The Consumer Protection (Distance Selling) Regulations 2000 Full contact details of the supplier Bluebell Wood Children’s HospiceCramfit RoadNorth AnstonSheffieldS25 4AJRegistered Charity No. 1076958 Email: [email protected] Telephone: 01909 517360 Refunds We will refund purchases up to seven days from the date of delivery. Please contact us at [email protected] with your order number if you would like to return an item in exchange for a refund. Privacy Details of transactions are stored and are accessible by Bluebell Wood Children's Hospice. These do not contain your credit/debit card information. Our lottery terms and conditions Prizes are automatically claimed so you don’t need to worry about remembering to check your numbers, if you’re a winner we’ll send you a cheque in the post. Our lottery is only open to players aged 16 or over. Bluebell Wood Children’s Hospice lottery is licensed and regulated by the Gambling Commission. Our licence number is 030333-N-311914-002. Promoter: Madeleine Oldale, Bluebell Wood Children’s Hospice, Cramfit Road, North Anston, Sheffield, S25 4AJ. Registered with the Gambling Commission. Please gamble responsibly. For more information please visit www.gambleaware.co.uk Our full lottery terms and conditions can be found at www.bluebellwood.org/lottery.